Policies and Terms

Appointment Policy

To ensure that you get an appointment for the date and time you desire, we suggest booking all appointments a few weeks in advance. Our website displays the most up-to-date availability. Please note that we require a credit card to reserve your appointment.

Consultations Policy

We provide $100 consultations and in-depth skin analysis with one of our expert providers. We believe an informed client with realistic expectations will be most satisfied with our treatments and results. Our consultations include education about your unique skin type, a comprehensive discussion about all options available to you, both immediate and long term, and a clear plan of action based on your individual goals.

Cancellation Policy

As a courtesy to our providers, for non-group appointments, please provide a minimum of twenty-four (24) hours notice should you need to cancel or reschedule an appointment. You will be charged $100 if an appointment is canceled or rescheduled less than twenty-four (24) hours in advance or if there is a no-show. For group appointments, there is a seventy two (72) hour cancellation policy, and the credit card on file will be charged $200 if canceled less than seventy two (72) hours in advance. If you arrive more than ten (10) minutes late for your appointment, you may be required to reschedule to avoid disrupting other clients' appointments.

Pricing & Prepayments Policy

Pricing for products and services is subject to change any time. Once prepaid, you have up to 1 year to redeem the purchased service(s).

If there are any payment issues with a client's credit or debit card or CareCredit - chargebacks, fraud issues, etc., we cannot accept credit or debit cards or CareCredit from the client and require payment in cash.

Returns & Refunds Policy

If you would like to return your purchased skincare product, return the item in its original packaging unopened within thirty (30) days of purchase. We do not accept returns on opened or used products. We do not accept returns or exchanges on gift cards.

Prepayments are refundable within ten (10) days of purchase. Services received can not be refunded.

For training courses, payments are non-refundable.

Child Policy

To ensure the safety of children and the enjoyment of all clients, we ask that parents or guardians make other arrangements for children while receiving their services. An adult must accompany children under the age of eighteen (18) receiving services.

Pet Policy

For the health and safety of our clients, we have a No-Pets policy. Only working service animals are permitted.

Privacy Policy

Your privacy is essential to us. The following outlines our privacy policy to help you understand how we collect, use, communicate, disclose, and use personal information.

Before or at the time of collecting personal information, we will identify the purposes for which information is collected. We will collect and use personal information solely to fulfill our specified purposes and for other compatible purposes. We will only retain personal information as long as necessary to fulfill the specified purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

We will protect personal information by reasonable security safeguards against loss or theft and unauthorized access, disclosure, copying, use, or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

You can permanently disable your account and remove your information from our database at any time by sending an email to info@mvmedaesthetics.com. You can see what information is deleted and what we continue to store after the account is disabled in our privacy policy.

These terms remain in effect after your account is disabled.

We collect information automatically as you navigate the site or through our analytics providers. We may store usage information such as the type of device you use to access our Website, including IP address, device ID, the pages you visit or request, links clicked, referring sites, user interactions, and your search terms. We also derive your location from your IP address.

Indemnification

You agree to defend, indemnify and hold harmless the MV Medical Aesthetics, its affiliates, subsidiaries, and each of its and their respective directors, officers, shareholders, managers, employees, agents, partners, representatives, licensors, successors, and assigns (collectively, "Related Parties" ) from any claim, demand, loss, award of damages, expense, or cost (including reasonable attorneys' fees) that arises out of:

(a) Your use of, inability to use or access, or reliance on, the Platform or the Services, or any goods or services obtained therefrom;

(b) Your provision or receipt of a Treatment;

(d) Your interaction with any other User;

(e) Any claim that you violated any provision, term, condition, covenant, warranty, or representation in this Agreement;

(f) Any violation of this Agreement by you or any other person using your User Account, whether or not such usage is expressly authorized by you;

(g) Any harm to person or property resulting from your acts or omissions, whether such acts are intentional, negligent, or otherwise;

(h) The Company's use, disclosure, or preservation of User Content; or

(i) Your violation of any rights of another, including intellectual property rights.

HIPAA Notice of Privacy Practices

MV Medical Aesthetics is a HIPAA-covered health care provider. Our use and disclosure of Protected Health Information (PHI) is governed by the federal Health Insurance Portability and Accountability Act (HIPAA) and 45 CFR Parts 160 and 164.

A full Notice of Privacy Practices describing how we may use and disclose PHI, your rights as a patient (including the right to access, amend, request restrictions, request an accounting of disclosures, request confidential communications, and file complaints), and our duties is provided to every patient at the first appointment and posted in the practice.

We do not use PHI for marketing without your written, channel-specific authorization. We do not sell PHI. Patient testimonials, before-and-after photographs, and any other patient-identifiable content are used in marketing only with a signed HIPAA marketing authorization on file.

If you have questions about our privacy practices, would like a copy of the Notice, or believe your rights have been violated, contact us at info@mvmedaesthetics.com or (346) 680-6767. You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights at hhs.gov/ocr.

Cookies and Analytics

This website uses Google Analytics 4 to understand aggregate site usage (which pages people read, how they arrived, how long they stay). Google Analytics sets first-party cookies in your browser to track sessions:

_ga — anonymous client identifier, expires 2 years
_ga_XQEJM4M8R7 — session timestamp for this property, expires 2 years

We configure Google Analytics with IP anonymization enabled and Google advertising signals disabled. We do not run remarketing, behavioural advertising, or third-party tracking pixels (Facebook, TikTok, etc.) on this site. If you book online through Jane App, additional cookies are set by janeapp.com on their booking domain (their privacy policy applies).

To opt out of Google Analytics across all sites you visit, install the Google Analytics Opt-out Browser Add-on. Most browsers also let you block or delete cookies in their settings.

Your Privacy Rights

Depending on where you live, applicable state law may give you additional rights regarding personal information we collect through this website (separate from PHI, which is governed by HIPAA above). These can include the right to know what information we hold, request deletion, correct inaccuracies, opt out of any sale of personal information (we do not sell personal information), and not be discriminated against for exercising these rights.

To make a request or ask a privacy question, contact us at info@mvmedaesthetics.com. We will verify your identity before fulfilling a request that involves access to or deletion of your information.

Contact

2401 N. Shepherd Dr., Ste. 229, Houston, Texas 77008

info@mvmedaesthetics.com